Privacy Policy

Caretakers Cottage is committed to protecting and securing the privacy and confidentiality of your personal information by adhering to the National Privacy Principles (NPPs) in relation to collecting, using, disclosing, securing and allowing access to your personal information. This policy statement enables us to confirm to the Privacy Act which requires us to communicate to all of our clients, staff, volunteers, members and donors.

How we collect and use your personal information

Caretakers Cottage collects certain information from you when you visit the website, use the #HomelessKidsMatter mobile app, submit a donation or volunteer form. Your personal information is used for the practical purposes of website and app usage statistics, to process donations, to provide you information about Caretakers Cottage. Personal information held by Caretakers Cottage may include your name, contact details (address, phone or email), bank account or credit card details if provided & donation history. If you choose not to provide us with your contact details when you send a gift or donation to Caretakers Cottage, we are unable to send you an official tax-deductible receipt and a thank you letter. If you were subscribed to a newsletter, mailing or other communication and do not wish for us to continue to contact you, please email with “Unsubscribe” in the subject line.

In addition to web server logs, we use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this website. Google Analytics uses first-party cookies and JavaScript code to gather statistics about how the website is accessed. It anonymously tracks how our visitors interact with this website, including where they came from, what they did on the site including such things as news registration. The information generated by the cookie and JavaScript code about your use of the website (including your IP address) will be transmitted to and stored by Google on servers located outside Australia. Google is based in the United States of America (USA). Should you wish to contact Google, you can find contact details on Google's Contact us page. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. Relevant legislation of the USA will apply. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Disclosing your information

Caretakers Cottage will not disclose information about you to any other organisation apart from outsourced providers engaged by Caretakers Cottage (e.g. marketing services of Caretakers Cottage & your financial institution in the case of direct debit or credit card transactions to process your donation). These organisations are also bound by the National Privacy Principles.

Keeping your information safe and accurate

Caretakers Cottage holds your personal information securely through physical and electronic means. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use. The accuracy of this information is largely dependent on the information you provide. To assist us, please contact us if you are aware of any changes required to your personal information.

Use of website and App content

Throughout our website and mobile app, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers. We encourage individuals to examine each website's privacy policy. Creating a text link from your website to our site does not require permission. If you have a link you'd like us to consider adding to our website, please contact us with the subject “Link Request.” If you would like to publish information that you find on our website, please send your request by contacting us.


This website and mobile app is designed to be accessible to visitors with disabilities, and to comply with guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us.

Contacting us

Please contact us if you have any queries in relation to this privacy statement from Caretakers Cottage, you would like to know what personal information Caretakers Cottage holds about you and how you can gain access to it, you believe that your privacy has been breached and you wish to make a complaint. You may contact us by email via our contact us page, by phone at (02) 9389 0999, or by post at Caretakers Cottage, 96 Bondi Road, Bondi NSW 2026.

Terms of Service

These terms of use and service (“Terms”) are between Caretakers Cottage Inc., an incorporated association (d.b.a. Caretakers Cottage (“Caretakers Cottage” or “our” or “we”)) and the subscribers to and users of the Caretakers Cottage Services (the Caretakers Cottage website, web and mobile applications (i.e. #HomelessKidsMatter Youth Refuge Directory) (“Applications”), and products (i.e. cards, publications). By accessing and using Caretakers Cottage Services as a user of the applications, you agree to be bound by these Terms. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE NOT AUTHORIZED TO SUBSCRIBE TO, ACCESS OR USE THE CARETAKERS COTTAGE SERVICES IN ANY MANNER, AND YOU MUST STOP DOING SO IMMEDIATELY. If you are a user of Caretakers Cottage Services on behalf of a corporation or other legally recognized entity having the ability to enter into agreements, you must subscribe in the name of your organization, and these Terms are legally binding between that organization as well as individual Application users acting for or on behalf of that organization. Caretakers Cottage Services are often updated in rapid development phases. Please let us know if something does not work as expected, and we will work to fix problems as fast as we are reasonably able. If at any time you are dissatisfied with Caretakers Cottage Services and want to stop being a user, simply delete the mobile app from your mobile device and/or stop visiting our website.

Maintenance; Suspension, Termination, Modification of Service

Because Caretakers Cottage Services are evolving, we may change them or remove features at any time, without notice. Caretakers Cottage Services also may be temporarily unavailable from time to time for maintenance or other reasons. We reserve the right to deny, restrict, suspend, or terminate your access to and use of all or any part of the Caretakers Cottage Services at any time, for any reason with or without prior notice or explanation, and without any liability whatsoever to you or anyone else. In particular, Applications that contain content that we believe is sensitive may not be restricted from view be users of Caretakers Cottage Services.

Caretakers Cottage Content

All content on Caretakers Cottage except User Content and Creator Content is the proprietary property of Caretakers Cottage and/or its suppliers or licensors. Subject to these Terms and any other applicable agreement between you and Caretakers Cottage, you are granted a non-exclusive and limited right to access and use Caretakers Cottage Services through the Caretakers Cottage website, Caretakers Cottage mobile services, and all content Caretakers Cottage makes available to you therein in accordance with these Terms. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any other rights or license to Caretakers Cottage’s confidential information, confidential materials, trade secrets or intellectual property rights, whether by estoppel, implication or otherwise. Caretakers Cottage Services is protected to the maximum extent permitted by copyright laws and international treaties. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Caretakers Cottage Services. If you are a content owner and believe your content has been infringed by the Caretakers Cottage Services or Applications, please contact us at

Links to Other Websites

This Caretakers Cottage website and the Caretakers Cottage Services may contain (or you may access through Caretakers Cottage) links to other websites controlled by third parties (“Third Party Content”). Caretakers Cottage is not responsible for any Third Party Content accessed through Caretakers Cottage Services or content provided by third parties. You should use your judgment in relying on Third Party Content. Caretakers Cottage Services are primarily designed for users located in Australia only and subscribers, users and creators assume all risks of using Caretakers Cottage Services and Applications from outside Australia. Your use of Caretakers Cottage is subject to all applicable local, state, national and international laws and regulations.

Donations and Payments

Caretakers Cottage provides multiple donation and payment options. All payments must enter a valid payment method to which charges are automatically applied.

No Warranties

Caretakers Cottage Services, and all content, third-party content, products and services included in Caretakers Cottage Services are provided “as is,” with no warranties whatsoever. Caretakers Cottage on its behalf and on behalf of its suppliers disclaims all warranties of any kind, whether express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, title or non-infringement. Caretakers Cottage does not represent or warrant that Caretakers Cottage Services will meet your requirements or that it will be uninterrupted, timely, secure, or error free. Access to and use of Caretakers Cottage Services is at your sole risk. Caretakers Cottage and its Suppliers are not responsible for any damage that results from your use of Caretakers Cottage Services or Applications.

Disclaimer and Limitation of Liability

Under no circumstances shall Caretakers Cottage or its Suppliers be liable to you or anyone including without limitation, users or subscribers of the Caretakers Cottage Services or Applications on account of (i) your use or misuse of or reliance on Caretakers Cottage or content contained thereon or (ii) your inability to use Caretakers Cottage, or the interruption, suspension, or termination of the sites related to Caretakers Cottage Services (and including such damages incurred by third parties). In no event shall Caretakers Cottage or its Suppliers, or their respective officers, directors, stockholders, members, and employees be liable to you for any damages arising out of your use of Caretakers Cottage Services and Applications in any amount. Such limitation of liability shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by law. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you. In these jurisdictions, however, Caretakers Cottage’s liability will be limited to the greatest extent permitted by applicable law. You agree that Caretakers Cottage and its Suppliers, and each of their respective Officers, Directors, Stockholders, Members, Employees and Volunteers are not and will not be liable to you for incidental, special, indirect, punitive or consequential damages, even if they were aware in advanced that such damages were possible.


You agree to indemnify and hold Caretakers Cottage and its Suppliers, their subsidiaries and affiliates, and each of their directors, officers, stockholders, members, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of your use of Caretakers Cottage Services.

Waiver and Severability of Terms

Caretakers Cottage's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

Choice of Law and Forum

This Agreement shall be governed by and construed in accordance with the laws of the State of New South Wales, excluding its conflict of law provisions. We both agree to submit to the exclusive jurisdiction of the state and federal courts of Sydney, New South Wales.

Statute of Limitations

We each agree that any cause of action arising out of or related to Caretakers Cottage must commence within one year after the cause of action arose; otherwise, such cause of action is permanently barred. Some jurisdictions may prohibit the shortening of the time period in which a cause of action must be brought. In all such jurisdictions, the applicable time period shall be the minimum allowed by law.


You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about Caretakers Cottage Services (“Submissions”) provided by you are voluntary and non-confidential. We may use Submissions for any for any purpose, commercial or otherwise, without acknowledgment or compensation to you.


All notices to a party shall be in writing and shall be made either via e-mail or conventional mail. Caretakers Cottage may broadcast notices or messages through Caretakers Cottage Services to inform you of changes to these Terms, the Caretakers Cottage Services, or other matters of importance.

Changes in Terms of Use

We reserve the right to modify these Terms from time to time. If we modify these Terms, we will indicate that we have done so by updating the date below. Your continued access and use of Caretakers Cottage Services constitutes your acceptance of any modified Terms.

Last Updated: 31 March 2017.